Your data, handled with care.

Overview

This Privacy Policy applies to Connektly websites, products, services, dashboards, and related support experiences. It describes how Connektly collects and processes personal information when you visit our website, create an account, communicate with us, or use our messaging and customer engagement tools.

If you use Connektly on behalf of an organization, your organization may control the customer data uploaded, synced, or processed through the platform. In those cases, we process that information according to our agreement with that organization.

Information we collect

We collect information needed to operate Connektly and provide a secure customer experience.

• Account information such as name, email address, phone number, company name, role, and login details.
• Billing and subscription information required to manage plans, invoices, payments, and account status.
• Customer communication data such as messages, contacts, templates, labels, conversation notes, and routing details processed through the platform.
• Technical data including device information, IP address, browser type, pages visited, log data, security events, and usage analytics.
• Support and sales communications you send to us by email, forms, WhatsApp, social channels, or other contact methods.

How we use information

We use personal information for legitimate business, service, security, and compliance purposes.

• Provide, maintain, personalize, and improve Connektly products and services.
• Create accounts, authenticate users, manage subscriptions, and deliver customer support.
• Enable messaging workflows, automations, inbox collaboration, analytics, and integrations you configure.
• Monitor performance, troubleshoot issues, prevent fraud, protect against abuse, and keep the platform secure.
• Send service updates, transactional notices, onboarding guidance, and marketing communications where permitted.
• Comply with applicable laws, enforce agreements, and respond to lawful requests.

How information is shared

We do not sell personal information. We may share information in limited situations where it is necessary to provide the service, comply with law, or follow your instructions.

• With service providers that support hosting, analytics, payments, communications, security, and customer support.
• With integrated platforms and messaging providers, including WhatsApp or Meta services, when you connect or use those channels.
• With your organization, account administrators, or authorized team members according to workspace permissions.
• With regulators, courts, law enforcement, or other parties when disclosure is legally required or needed to protect rights and safety.
• In connection with a merger, acquisition, financing, restructuring, or sale of business assets, subject to appropriate safeguards.

Security and retention

We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No internet-based service can be guaranteed completely secure, but we work to keep our systems resilient and monitored.

We retain personal information for as long as needed to provide services, meet legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes. Retention periods may vary depending on the type of information and account settings.

Your privacy choices

Depending on your location and relationship with Connektly, you may have rights over your personal information.

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Object to or restrict certain processing activities.
• Request a copy or export of information in a portable format where available.
• Opt out of marketing communications by using unsubscribe links or contacting us.